Overview of Levels Health, Inc. services
Levels Health Inc., takes privacy extremely seriously and exceeds industry standards for the secure storage and facilitation of your personal data.
Levels provides a platform to facilitate a consultation between affiliated Providers and you. Levels does not provide medical services, including via the Sites or Services. As part of the facilitated consultation, any personal information collected on behalf of you and the Provider is encrypted, accessed, and transmitted in a manner compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations, even though Levels Health, Inc. is not a Covered Entity and not subject to HIPAA regulations.
Levels also provides software resources for you to optimize your diet and wellness through tracking blood sugar levels. Personally identifiable information you share with Levels in the course of using features related to this area will only be used by Levels and its affiliates in manners described below to enable your use of the Service. You maintain control of your data and can view or opt-out of sharing data with Levels, although in doing so, some features may stop working for you.
Collection of personal information
We receive and store any information you knowingly provide to us when you create an account, publish content, make a purchase, fill any online forms on the Sites, or engage with Levels and its affiliates. When required this information may include your email address, name, phone number, address, credit card information, or other Personal Information. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Sites’ features. Users who are uncertain about what information is mandatory are welcome to contact us.
Automatic collection of information
When you visit the Sites our servers automatically record information sent by your web browser or mobile application. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Sites, pages of our Sites that you visit, the time spent on those pages, information you search for on our Sites, access times and dates, and other statistics.
Use of collected information
Any of the information we collect from you may be used to personalize your experience; improve our Sites; improve customer service and respond to queries and emails of our customers; process transactions; send newsletters; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Personal information may also be used in aggregate, anonymized fashion to train and improve models of metabolic wellness so that we can provide you and other users better insights into predicted responses to diet and other wellness related factors.
Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Collection of Information from Third Party Applications
You may have the option of integrating your Levels account with Apple Health or Google Fit and third party applications that integrate with Apple Health or Google Fit. If you choose to do so, we may request your permission to access Personal Data about you from Apple or Google and from third party applications. We cannot access this information without your permission.
If you choose to integrate your Levels account with Apple Health or Google Fit, Levels will sync only the information you granted permission from Apple or Google and present and store the data in the Levels app and Levels servers. The information you choose to send from Apple Health or Google Fit is not used by Levels for marketing and advertising or transferred by Levels to third parties for marketing and advertising. The third-party information you share with Levels is used to improve your Levels experience, for example, by making it easier to automatically import your workouts and for showing your wellness data in context of Levels' reports.
When enabling Apple Health or Google Fit integration in the app, you will be able to choose which data types you want to sync. The possible options include but are not limited to: heart rate, workouts, sleep, and steps. Levels uses workout, sleep, and step information to automatically create activities for you, so you don't have to duplicate log entry again in Levels if you're already tracking using a 3rd party app (like Strava) to manage workouts. Levels also uses heart rate, sleep, steps, and workout activities to show these metrics in relation to the glucose response within the Levels app.
Billing and payments
Product and service providers
We may contract with other companies to provide certain products and services. These service providers are not authorized to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We may share Personal Information for these purposes only with third-parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us. You must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow your parent or guardian to do so on your behalf).
We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
In addition to using cookies and related technologies as described above, we also may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website. These companies may deliver ads that might also place cookies and otherwise track user behavior.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, this Website is not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.
Links to other websites
Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.
In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email.
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and personal data will likely be among the assets transferred.
Changes and amendments
We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Any modifications will be posted on this or similar pages of the Sites, or, as applicable, e-mailed to the email address associated with your User Account or posted to your User Account, and shall be deemed effective as of their stated effective or modification date.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.
If you have any questions about this Policy, please contact us at firstname.lastname@example.org.
Last updated: April 1, 2020